Refund and Returns Policy

Effective Date: December 6, 2024

At Carnivize Wellness LLC, we strive to provide high-quality products and services. This Refund and Returns Policy outlines the conditions under which refunds and returns are accepted for both physical and digital products purchased through our website (www.carnivize.com).

1. Physical Products (Merchandise)

Our merchandise is fulfilled through Printify, and their standard return and refund policies apply. Please review the conditions below:

1.1. Damaged or Defective Items

If your item arrives damaged, defective, or in poor condition, you may request a replacement or refund. To process your request:

  • Contact us at contact@carnivize.com within 30 days of receiving your order.
  • Provide a description of the issue and include clear photos of the damaged or defective product.
  • Once approved, a replacement will be issued or a refund will be processed.

1.2. Incorrect Items or Misprints

If you receive an incorrect item or there is a printing error caused by fulfillment, you may request a replacement or refund. To qualify:

  • Notify us within 30 days of receiving your order.
  • Provide evidence of the error, such as photos and order details.

1.3. Non-Refundable Conditions

Refunds or replacements will not be issued for:

  • Buyer’s remorse or dissatisfaction with the product (e.g., wrong size, color preference).
  • Items that are lost due to incorrect shipping information provided at checkout.

1.4. Return Process

Printify does not require the return of damaged or defective items. Instead, customers are asked to dispose of the product appropriately after the refund or replacement has been processed.

2. Digital Products

All digital product purchases, including eBooks, guides, and downloadable content, are eligible for refunds under the following conditions:

  • Refund requests must be made within 7 days of purchase.
  • Refunds will only be issued if the product has not been downloaded.
  • Contact us at contact@carnivize.com with your order details to initiate a refund.

Once a digital product is downloaded, refunds are not available.

3. How to Request a Refund or Replacement

To request a refund or replacement, please follow these steps:

  1. Email us at contact@carnivize.com with your order number and a detailed description of the issue.
  2. Attach any necessary documentation, such as photos of damaged or defective items or proof of purchase.
  3. Allow 3–5 business days for us to review and process your request.

If approved, refunds will be issued to the original payment method. Replacements will be processed and shipped as soon as possible.

4. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us:

By purchasing from our website, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.